Socializing (Travel Agency)

( English for Business - Topic 7 )

A : Do you feel bored with your daily activities? Or have you ever had trouble in arranging vacation plans ? Papyrus Travel Agent is the right solution for your problem. We will help you realize your dream vacation by presenting a good quality travel agent at a friendly price. Papyrus Travel is a travel agent that focuses on Pahawang Island, Lampung. Pahawang Island is one of the favorite tourist attractions in Lampung. We would like to invite you to enjoy the beauty of the beach on Pahawang Island. In addition, with Papyrus Travel you can enjoy private beach and snorkeling adventures with the cute nemo fish. We provide two Pahawang Island tour packages at attractive prices, namely Open Trip packages and Private Trip packages.

Packages		Price	Information
Open Trip	One day	200/person	Start at Ketapang (Lampung)	-
	2D1N	400/person	Start at Ketapang (Lampung)	-
Private Trip	One day	400/person	Start at Ketapang (Lampung)	Minimum 6 (six) people
	2D1N	600/person	Start at Ketapang (Lampung)	Minimum 6 (six) people

The Details

Destination        : Pahawang Island

Dates                  : By request

Meeting Point    : Ketapang, Lampung

Duration             : One Day Trip, 2D1N

Include :

1. Transportation ship ( Private Boat )

2. Tickets to Pawahang Island

3. Jasa Rahaja insurance

4. Welcome drink

5. Tour guide

6. Beach view inn (2D1N)

7. Breakfast, Lunch and Dinner

8. Coffee break

9. Snorkeling and instructor of snorkeling

10. Beach bicycle

11. P3K

12. Documentation

13. Barbeque time (2D1N - by request)

Exclude :

1. Personal needs

2. Tour guide tips

B : What's the difference between Open Trip Packages and Private Trip Packages?

A : For Open Trip Packages, you will be joined by other participants, and you can also meet new friends. And for you who want quality time with family, friends or gathering events, this Private Trip Package is the best choice. You can spend your time with loved ones without being disturbed by others and you can also arrange your vacation according to your request, like a BBQ party or something else.

B :  What facilities does Papyrus Travel provide?

A : We provide private boat, beach bicylce for you who want to play while enjoying the sunset view. We also have accommodation with a view overlooking the ocean, with facilities like a five star hotel. We also work with professional photographers to document every moment of your vacation, including underwater photos and videos with drones. While enjoying the holidays, you can also add knowledge about Pahawang Island, because we have an experienced and friendly tour guide. Only at Papyrus Travel you can enjoy special food from Lampung as your lunch.

B :  How about the payment?

A : Don’t worry about the payment problem, the payment can be repaid twice. For the first payment you need to pay a Down Payment 60% of the total payment with a maximum repayment of the H-7 before departure and the second payment can be paid during the holidays. But if you pay in full without installments, you will get 10% discount.

A : After you make a full payment or have just paid for Down Payment, you can contact us and we will give you an E-ticket and the schedule of events, but the schedule can be change because of the weather. This E-ticket is expected to be brought in accordance with the specified vacation schedule.

A : As a Travel Agent, we also encourage participants to keep the environment clean during the holidays taking place on Pahawang Island. Let's together protect the Pahawang Island from damage.

A : Thank you for your attention. Let's make your vacation enjoyable with the Papyrus Travel Agent. With the Papyrus Travel you can enjoy the best facilities at an affordable price. We also prioritize personal safety and we have professional and experienced crews. We guarantee that you won’t be disappointed on our services if you trusted us to provide the services. So what are you waiting for ? Let’s contact us to realize your dream vacation. Book from now and you will get special cashback !

Asking for and Giving Opinion

( English for Business - Topic 6 )

Ms. Titi : Good afternoon. Welcome to Datuak Hotel, may I help you?

Ms. Vita : Good afternoon, is there any available room for today? I’m going to reserve one  rooms for 2 people.

Mrs. Titi : I will check it. Please wait.

After a while

Ms. Titi : Yes, there are five rooms that available. Would you like a room with king bed or twin beds?

Ms. Vita : King bed, please.

Ms. Titi : All right. Your room will be charged in Rp 1.200.000/night. May I see your ID card, please?

Ms. Vita : Off course. I want to pay with debit card too. Here are my cards.

Ms. Titi : All right. Thank you. Your room already serve in 132 on the third floor

Ms. Vita : Okay, Thank you.

Arrived at the room

Ms. Titi : Okay, Ms. Everything is complete. May I help you?

Ms. Vita : No, thanks.

19.00 p.m on telephone

Ms. Vita : Hello, I want to order, a plate of fried rice, a plate of french fries, a glass of  manggo juices, and Blackout Cake for dessert.

Ms. Titi : Okay, I will deliver about 45 minutes later.

45 minutes later

The Waiter : (*Press the bell*) Good Evening.

Ms. Vita : Yes?

The Waiter : I’m the waiter. Your foods has been delivered. Thanks for your order. Enjoy it!

Ms. Vita : Okay, thank you very much.

The Waiter : You’re welcome

08.00 a.m On the Telephone

Ms. Vita : Hello, Good Morning. I want to complain about the AC in my room. It doesn’t work well. My room in 132 room.

Ms. Titi : Okay Ms, Our service team will on the way to your room to check the trouble.

Ms. Vita : Okay, Thank you. I will wait.

A few hours later Ms. Vita decided to moving the other room

Ms. Vita : Good afternoon. I’m so sorry, I won’t to stay the night here because of something.

Ms. Titi : I’m so sorry, what is the reason? If you don’t mind.

Ms. Vita : For the first, the waiter who deliver food was impolite, the second one the AC doesn’t work well. It doesn’t seem like according to the price for that room.

Ms. Titi : I represent from Datuak Hotel, I’m so sorry for the mistakes that we have made. For the next day, we promise to improve our services and facilities in Datuak Hotel.

Ms. Vita : I hope, the incident will not happen again.

Ms. Titi : Okay, Ms. Thank you and truly deeply sorry for you.

Discussing a Business Progress 

( English for Business - Topic 5 )

Business Job: Wedding Organizer

Qiyora Weddings & Events creates one-of-a-kind boutique experiences for national clientele. We use our passion and appreciation of different cultures to realize weddings and events. From sourcing bespoke decor to taking care of logistical management, our range of services ensure that you will be able to enjoy the planning process and can trust that every detail is taken care of along the way. We are grateful to be able to do what we love and to work with amazing people in beautiful locations . That's why it's important to us to work with local artisans wherever we can, and to give back to the locations we’re working in — we simply can’t do what we do without the local teams!

The progress of the job:

A. Explaining The Goals and Benefits of the Job ( Created by Cherly Vitaloka )

• Goals

1. To make the best concept and themes for client.

2. To make an easier for client by choosing the design for the invitations, souvenirs, etc.

3. To create a good image of their brand that develops creativity and knowledge

• Benefits

1. They will take responsibilities off the plate

2. The client will get help with budgeting and scheduling

3. They have tons of insider knowledge

4. They will help communication with the vendors

5. You will be exposed to new ideas

6. They will offer advice on tricky situation

7. You will have tons of big-day assistance

B. Explaining Process Chain Of The Job Step By Step , From The Start Up To The End

1.    Design the best concept and themes for client

2.   Set the Wedding Party budget according to the budget

3.    Recommend Wedding vendors according to the budget

4.    Set the Meetings Schedule with vendors, review contratcs and other administration

5.    Allocate decorations and flower arrangements (lighting, music, entertainment, party arrangements, wedding cakes, etc.)

6.    Give advice and choose a design that is suitable for invitations, souvenirs, etc.

7.    Organizing documentation, photos, videos, and multimedia

8.     Assist registration of the marriage administration

9.     Set the overall run down for the event

10. Become a contact person for the vendors

11. Coordinating ceremonies and receptions on client’s wedding day

12. Escort and monitor and ensure each activity as planned

C. Explaining Their Experience ( Created by Hanny Permana Putri )

Sometimes there are so many problem in the event, there are :

1.   Incorrect name

Usually occurs when there is an error on typing in the list of important guests who will be present at the wedding event

2.   Reverse schedule

The cause of a perfect schedule is a mess. One of them is when the person on duty at the wedding day arrives late. For example, the catering team is late.

3.   Miss communication with our client

D. Explaining How To Delegate The Parts Of The Job

1.   Event manager : take responsibility for the overall implementation of the event start from venue, rundown and MC

2.   Decoration team : looking for property that suitable with the theme

3.   Finance team : doing discussion about their budget

4.   Catering coordinator : giving an advice for some foods that are suitable with the theme

5.   Documentation coordinator : coordinator photographers to document during event

6.   Security coordinator : coordinator site conditions with local security, checking guest line access.

E. Explaining How To Give Weekly Reports Of The Job Progress ( Created by Ismawati )

1^st week :

• Meeting with couple and create the concept of the wedding.
• Save the date and determine the location reception wedding. Once the venue is selected and a deposite is paid, review the contract for the venue.
• Design the invitation cards, assist the client in selecting a beauty stylist for them and the wedding party.
• Suggest the vendors from your preferred vendors list or you will need to research vendors such as a florist, caterer, event designer, d.j., band, photographer, and transportation, keeping in mind the client’s budget, style and the feel that they would like to experience for their big day.
• Determine the caterer for the wedding party, have the couple review the menu sections, and make sure the caterer has the general guest count.

2^nd week :

• Print the invitation cards, and list the guest
• Review the final RSVP list
• Confirm all the transportations plans such as pick up times and location. Touch base with the managers of the venue sites, make sure they have a list of vendor requirements, and set up times.
• Review design with florist, and event designer. Go over the list of must have pictures with thr photographer and give the list of preferred songs to the d.j. or band leader.

3^rd week :

• Print table cards and place cards, pack your bridal emergency kit, pack any décor elements that you will be providing for the event, bring unity candle, aisle runner, or other ceremony accessories to the site and don’t forget to pack the wedding programs.

4^th week :

• Wedding Ceremony Rehearsal

Meet the bridal party and anyone else who may be involved with the wedding ceremony, immediate family, the officiant and hosting staff, to enact every detail of how the bridal would like her ceremony  to be played out. Decide the wedding party positions during the ceremony and the order of the party in the processional and recessional.

Day Off :

Give the bridal  and bridal party a wakeup call. Make sure the reception hall is set up according to the couple’s request, review the room décor. Meet the bridal party at the ceremony site, and refer to your wedding program.

F. Explaining How To Cope With or Handle some Changes Needed By Customers ( Created by Poppy Aprianti )

Here’s some of trouble or problem that can be happened in the middle of wedding’s preparation:

• Helping Your Bridesmaids Budget

We hate to say it, but there’s a chance your bridesmaids (or groomsmen) will complain about costs—between the bachelorette party, the dresses and everything in between, it certainly adds up. The only thing you can do is be considerate. It’s likely your bridesmaids will only wear this dress for a few hours, so don’t make them hock their car to be a part of your wedding. Choose a dress that’s reasonably priced (have them tell you what reasonable is) or work together with your party to find a dress that has both the style and price you’re looking for. Brides aren’t required to pay for the dresses, but if you want to spring for something pricey, consider adding it on to your own budget or paying for half. Try to mitigate expenses elsewhere too—if they’re buying the dresses, don’t make them also buy jewelry and shoes.

• Accomodating Picky Eaters

Honestly, it’s pretty impossible to foresee every single wedding guest’s dietary needs and preferences. (For instance, you might have some vegans, diabetics, Kosher-keepers, people with food allergies or people on strict diets that you haven’t even heard of.) Either way, your best bet is to choose one or two basic meat entrées and one vegetarian entrée that will make everyone else happy. You can even consider having a buffet or family-style meal that includes a variety of sides, appetizers and mains, so you can let guests choose their own meal. Remember that most people with specific food requirements don’t expect special treatment when they attend a wedding.

• Feeding your staffs

Yes, you should provide at least some sort of sustenance to your staff. You can feed them what you’re providing for your guests, arrange for your caterer to put together a quick platter for the photographer, musicians and others, or even provide them with simple sandwiches.

• Regulating the toast or making schedule

Worried your partner’s fraternity brother will get ahold of the mic and deliver a drunken, inappropriate toast? Avoid this nightmare scenario by making sure your event planner, day-of coordinator and/or emcee knows specifically who is delivering each wedding toast, in what order. And most importantly, lend specific instructions to the holder of the microphone (in most instances, your bandleader or DJ) that they are not—under any circumstances—to hand the mic over to any other guest.

G. The Final Step ( Created by Setia Nur Komariyah )

At the last week, preparation was done. Start from the place, time, foods, and decoration are ready to be held. And during the event, invited guests seems really enjoyed to the wedding event. Finally the event going well without any problems.