[ Task 2 ]
- Commondly Misused Words
- Confusing Related Words
- Preposition
Dialogue With A Client On A
Product Problem
and
Dialogue With A Co-Worker On
The Solution For The Said Complaint
Dialogue with a client on a product
problem
Hanny :
Good afternoon. This is Hanny from Berrybenka Customer Service. May I ask who is calling please ?
Nina : Good afternoon too. This
is Nina speaking.
Hanny : Alright
Miss Nina, may I help you ?
Nina : Yes, I would like to make a complaint about my order.
Hanny : May
I know what is the complaint, Miss ?
Nina : Two days ago, I received the product
that I bought from Berrybenka. I ordered a black dress and a white shirt, but I received a black dress and a
pink shirt.
Hanny : Can
you tell me your order number in Berrybenka application, Miss ?
Nina : Sure, 212953249.
Hanny : Well Miss Nina, I will check it first.
Please wait a minute.
Nina : Okay
Hanny :
Hello Miss Nina, thank you for waiting. I’m sorry to hear that,
we apologize for the mistake. Our marketing department has confirmed about the white
shirt was out of the stock at warehouse
by e-mail, we gave a choice whether you want to change the color
or receive a refund, but after 2 days we didn’t receive an e-mail reply, so we decided to send another color.
Nina : But I didn’t get the e-mail.
Hanny : I’m so sorry Miss Nina, there was a
mistake with the e-mail
address.
Nina : It’s okay. So, can I return a pink
shirt and receive a refund ?
Hanny : Yes, of course, you can
return the product. For the refund system, you can see in Berrybenka application. After we receive the
product, we will confirmation by e-mail for
the refund. Is there anything else you would like me to help, Miss ?
Nina : No, that’s enough.
Hanny : Sorry for inconvenience for the service
we provide, we will improve our service. Thank
you Miss Nina for contacting Berrybenka Customer Service. Good Afternoon.
******************************************************************
Dialogue with a co-worker on the solution for the said
complaint
Hanny : Hi Joni, can I speak to
you ?
Joni : Yes, Miss Hanny. What’s wrong ?
Hanny : I got a complaint from our customer
about the product.
Joni : Why ? Can you tell me ?
Hanny : She ordered a black dress
and a white shirt, then she received a black dress and a pink shirt. You have confirmed about the white shirt was out of the stock by e-mail, but the e-mail
address was wrong so she didn’t get the email. And, she wants to return the product.
Joni : Hmm... May I know the order number ?
Hanny : 212953249
Joni : Wait a minute, let me check the document on my desk.
Hanny : Okay, I’m here
waiting.
Joni : The white shirt was out of the stock, I have
confirmed by e-mail but I didn’t receive an e-mail reply, so I decided to send another color. I’m so
sorry, it is my fault maybe I didn’t focus when writing the e-mail address.
Hanny : It’s Okay.
Joni : Well Miss Hanny, I will immediately check
about the return product and after that I will
process a refund.
Hanny : Hmm...Okay. I advise, if there is a
product that out of stock at warehouse, you must immediately send a confirmation e-mail
to our customer. Don't forget to double check the
e-mail address and make sure our customer receive the e-mail that we send to
avoid misunderstanding. If you
don't get an e-mail reply, so you can send the confirmation e-mail again. And you have to tell
me too, so I
can
control it.
Joni : Well Miss Hanny. Thank you, I hope this mistake will
not happen again.
Hanny : Okay, I hope that too.
******************************************************************
COMMONDLY MISUSED WORDS
|
CONFUSING RELATED WORDS
|
PREPOSITION
|
Hear
|
Mistake
|
At
|
Here
|
Fault
|
By
|
Then
|
Can
|
With
|
Too
|
Must
|
On
|
Two
|
Have to
|
In
|
Whether
|
Speak
|
