[ Task 3 ]

• Dialogue with a client on a product problem
• Dialogue with a co-worker on the solution for the said complaint 
• [ Simple Modal, Complex Modal, Ephistemic Modal, Periphrastic Modal and Say/Tell ]
• Antecedents of pronouns and dangling constructions

Simple Modal, Complex Modal, Ephistemic Modal, Periphrastic Modal and Say/Tell 

Antecedents of Pronouns and Dangling Constructions

Link For Audio :

https://drive.google.com/file/d/195mIBZHLFUC3tSbdjI5B0Vq0zD2Z0I04/view?usp=drivesdk

Hanny : Customer Service

Nina   : Client

Joni    : Co-worker (marketing department)

Dialogue with a client on a product problem

Hanny : Good afternoon. This is Hanny from Berrybenka Customer Service. (1)May I know who is calling please ?

Nina : Good afternoon too. This is Nina speaking.

Hanny : Alright Miss Nina, (1)Can I help you ?

Nina : Yes, I would like to make a complaint about my order.

Hanny : (1)May I know what is the complaint, Miss ?

Nina : Two days ago, I received the product that I bought from Berrybenka. I ordered a black dress and a white shirt, but I received a black dress and a pink shirt.

Hanny : (1)Can you tell me your order number in Berrybenka application, Miss?

Nina : Sure, 212953249.

Hanny : Well Miss Nina, I will check it first. Please wait a minute.

Nina : Okay

Hanny : Hello Miss Nina, thank you for waiting. I’m sorry to hear that, we apologize for the mistake. Our marketing department has confirmed about the white shirt was out of the stock by e-mail, we gave a choice whether you want to change the color or receive a refund, but after 2 days we didn’t receive an e-mail reply, so we decided to send another color.

Nina : But I didn’t get the e-mail.

Hanny : This is your e-mail address ninapurnawati01@gmail.com, is the e-mail addres right Miss Nina ?

Nina : No, ninapurnawati011@gmail.com, with double number one.

Hanny : I’m so sorry Miss Nina, there was a mistake with the e-mail address.

Nina : It’s okay. So, (1)can I return a pink shirt and receive a refund ?

Hanny : Yes, of course, you can return the product. For the refund system, you can see in Berrybenka application. After we receive the product, we will confirmation by e-mail for the refund. Is there anything else, you (1)would like me to help, Miss ?

Nina : No, that’s enough. Thank you.

Hanny : Sorry for the inconvenience, we will improve our service. Thank you Miss Nina for contacting Berrybenka Customer Service. Good Afternoon.

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Dialogue with a co-worker on the solution for the said complaint

Hanny : Hi Joni, (1)can I speak to you ?

Joni : Yes, Miss Hanny. What’s wrong ? But I (4)have to go to a meeting at 16:00.

Hanny : Okay, no problem. I just want to tell you about something, I got a complaint from our customer about the product.

Joni : Why ? (1)Can you tell me ?

Hanny : She (5)told me that the product she received didn't match with her order. She ordered a black dress and a white shirt, then she received a black dress and a pink shirt. You have confirmed about the white shirt was out of the stock by e-mail, but the e-mail address was wrong so she didn’t get the email. She (5)said she will return the product.

Joni : (1)May I know the order number ?

Hanny : 212953249

Joni : Wait a minute, let me check it.

Hanny : Okay, I’m here waiting.

Joni : The white shirt was out of the stock, I have confirmed by e-mail but I didn’t receive an e-mail reply, so I decided to send another color. I’m so sorry, it is my mistake maybe I didn’t focus when writing the e-mail address.

Hanny : It’s Okay.

Joni: Well Miss Hanny. The product isn’t matched with her order, She (2)must be returning the product right now. So, I will check about the return product and after that I will process a refund.

Hanny : Okay. Next time, if there is a product that out of stock, you must send a confirmation e-mail to our customer. Don't forget to double check the e-mail address and make sure our customer receive the e-mail that we send to avoid misunderstanding. If you don't get an e-mail reply, so you can send the confirmation e-mail again. And you have to tell me too, so I can control it.

Joni : Well Miss Hanny. Thank you, I hope this mistake will not happen again. Next time, I will recheck the e-mail address and if there is a product that out of the stock I will send a confirmation e-mail to our customer and then I will send a confirmation e-mail to you.

Hanny : Okay, I hope that too. Next time, You must solve the problem as soon as possible. I (3)could trust you, because I know you can do it. Keep fighting.

Joni : Thank you for trusting me, I will do my best, the problem like this (3)might not happen again.

Hanny : Okay Jon.

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(1) Simple Modal

May, Can, Would

May I know who is calling please ?

Can I help you ?

May I know what is the complaint, Miss ?

Can you tell me your order number in Berrybenka application, Miss ?

So, can I return a pink shirt and receive a refund ?

Is there anything else you would like me to help, Miss ?

Can I speak to you ?

Can you tell me ?

May I know the order number ?

(2) Complex Modal

The product isn’t matched with her order, She must be returning the product right now.

(3) Ephistemic Modal

Next time, You must solve the problem as soon as possible. I could trust you, because I know you can do it. Keep fighting.

Thank you for trusting me, I will do my best, the problem like this might not happen again.

(4) Periphrastic Modal

I have to go to a meeting at 16:00.

(5) Say/Tell

She told me that the product she received didn't match with her order.

She said she will return the product.

Antecedents of Pronouns and Dangling Constructions

A.   Antecedents of Pronouns

Antecedent is the grammatical term used to refer to the noun that a pronoun replaces. An antecedent comes before a pronoun. A pronoun and its antecedent must agree in gender and number. For example, if the antecedent is singular and female, the pronoun must refer to a single female. If the antecedent is plural, then the pronoun must be plural as well. It is important to make sure that your pronouns have clear antecedents. Sometimes the references are vague and the reader cannot figure out to whom a pronoun is referring.

Any time that you have a pronoun, you'll have an antecedent, even if it's not in the very same sentence. This makes sense; if we didn't have an antecedent for every pronoun, we'd be left with a lot of confusion.

Examples Antecedents of Pronouns :

·         Hanny and Angel have planned to take back their jobs.

[ Their = Hanny and Angel ]

·         Last night, Hanny took a book from her room.

[ Her = Hanny ]

·         Two days ago, Budi found his pen on the desk.

[ His = Budi ]

·         Last week, Hanny invited me to her party in Jakarta.

[ Her = Hanny ]

·         Budi is a badboy, I don’t like him.

[ Him = Budi ]

·         Many people had to lose their jobs because of corruption.

[ Their = People ]

·         Anto and Budi lose their wallets.

[ Their = Anto and Budi ]

·         The jury has reached its verdict.

[ Its = The Jury ]

·         Most of the flour fell out of its canister.

[ Its = Flour ]

B.  Dangling Constructions

A Dangling Construction is a group of words that the writer intends to be a modifier for a noun or phrase but the noun or phrase is not actually in the sentence. Instead, the modifier erroneously describes a noun or phrase that is in the sentence, sometimes with humorous results.

[ Dangling Modifiers ]

Modifiers are words, phrases, or clauses that add description. In clear, logical sentences, It is often found right next to-either in front of or behind-the target words they logically describe. Dangling modifiers are errors. Their poor construction confuses readers.

Examples Dangling Constructions :

·         After eating, the waiter gave me the bill.

[ The sentence grammar says the waiter did the eating but that's not what the writer really means ]

·         After reading the novel, the movie is going to be great.

·         Rolling down the hill, Budi saw an avalance of rocks approaching.

·         Wrapped in wax paper, the picnickers couldn't see if the sandwiches were tuna or egg salad.

·         After taking a month bicycle trip through Pine Forest, my cat ​​was happy to see me.

Similar to dangling modifiers are misplaced modifiers :

·         I saw birds on a trip to the zoo.

[ I hope the birds enjoyed their visit ]

·         I found a lottery ticket walking home.

·         Budi shot an elephant in his pajamas.

[ Budi never did explain how the elephant got into his PJ’s ]

Another Examples :

·         After eating on the street, her stomach usually hurts.

[ After eating on the street, she usually feels hurt on her stomach or After she eats on the street, her stomach usually hurts ]

·        Hungry, the leftover pizza was devoured.
Hungry is a single-word adjective. Notice that there is no one in the sentence for this modifier to describe. Fixing a dangling modifier will require more than rearranging the words in the sentence. something new is often need to be added so that the modifier finally has a target word to describe : Hungry, we devoured the leftover pizza ]