Event Organizing
( English for Business - Topic 11 )

Innovation And Their Real Example

( English for Business - Topic 10 )

Manager : Good morning ladies and gentle man. Thank you for coming to this meeting. My name is Jeni Aprilia, I am a Product Manager of PT LG. Today I want to present about our products innovation. Let’s get started.

Manager : As you know, our company is focused on technological innovation. Nowadays, we need tools to ease and help us do our daily works. Today, I want to present three new innovation products.

Manager : The first product is “Twin Wash”. Twin Wash is a washing solution that never existed before. Twin Wash can helping you get more clothes cleaner in less time by washing two separate loads simultaneously. Twin Wash has a double washing tube, the main tube is above with a capacity of 21 kg which is suitable for washing on a large scale and the second tube which is below it with a capacity of 3.5 kg. Both of these tubes can operate simultaneously. So you can use the main tube to wash clothes, jeans, sheets and others, while the second tube can be used to wash underwear. Or you can use the main tube to wash colorful clothes while the second tube to wash white colored clothes. This product has a minimalist design, a touch control panel, and has a Smart Diagnosis feature that can help you solve problems quickly without having to call in technical support. And also equipped with TrueSteam technology that can activate Allergy Care and Refresh. Allergy Care is able to eradicate allergens that are not visible and Refresh that can reduce wrinkles and odors in 20 minutes. With Turbo Wash technology, washing time can be saved up to 15 minutes from normal time so it saves more use of water and electricity.

Manager : The second product is “InstaView Door-in-Door”. This fridge has a sleek mirror glass panel that lights up with two quick beats, allowing you to look into the easy access compartment without ever opening the door, reducing cold air loss to help keep food fresher longer. InstaView Door-in-Door is equipped with "Hygiene Fresh" technology which is able to eradicate bacteria up to 99.999% and minimize unpleasant odors in the refrigerator so as to keep food fresh in cleaner conditions and "Smart ThinQ" technology that is able to regulate and diagnose the fridge of a smartphone even when you are not at home. InstaView Door-In-Door also implements LG Inverter Linear Compressor technology that can save electricity consumption by up to 32%. This refrigerator has an Ice SpacePlus system, a sleek ice maker installed at the door so that the freezer storage space becomes wider, besides that this refrigerator also has a wine rack, versatile box, fresh balancer that can keep vegetables and fruit in optimal conditions by adjusting the humidity level the right one with a simple switch and moist balance crisper which is an innovation on the lid of a vegetable and fruit storage box to keep moisture at optimal levels.

Manager : The third product is "LG Dual Cool with Watt Control-Smart". This Air Conditioner has a Watt Control feature that can control electricity consumption in three different levels that can be adapted to different situations. This AC is a solution for those of you who have Watt limitations, you don't need to turn off other electronic devices to activate this AC. In addition to its energy saving features, this air conditioner has features like JetCool, Ionizer, and SmartThinQ which are different from other brands of air conditioners. The JetCool feature functions to shorten the cooling process of the space by spraying air at 180C at one point and then maintaining it at the desired temperature level. While the Ionizer feature is capable of spitting out billions of ions which can bind and deactivate harmful material due to bacteria, viruses, and germs so that the air is fresh. In addition, there is also the SmartThinQ feature that allows users to remotely control the AC via a wifi device, such as turning off and on to activate supporting features, such as Ionizer. To take advantage of this feature, users can simply download the SmartThinQ application on Android and iOS-based smartphones.

 

Manager : Thank you for your attention, are you interested in our new products? Or are there any questions ?

A : Before, I would like to congratulate you on the new products. I think all the new products are very innovative. I want to ask, does PT LG provide official guarantees for all these new products?

Manager : Don't worry, all LG products have an official 10-years guarantee. If there is a problem, you can directly contact the LG call center at 14010. We will help resolve the problem within a period of 1x24 hours.

A : And where can I order the new products ?

Manager : You can order our new products at LG's official store or order via our official website (www.lg.com). In the new year's event, we will also hold an exhibition of our new products at Mall of Indonesia on 30 December 2019.

A : Oh, waw ! That's very great. Thank you.

Manager : Thank you for your question. Are there more questions ?

B : I want to ask you about the price. How much is the price of the AC LG Dual Cool ?

Manager : Don't worry about the price. We use high quality materials at affordable prices. We will sell LG Dual Cool AC around IDR 3,500,000 for 1/2 PK size and IDR 4,200,000 for 1 PK size. Twin Wash is only around IDR 23,000,000 and InstaView Door in Door refrigerator is around IDR 27,000,000. Because your satisfaction is our priority. We try to bring high quality technology at an affordable price. That's all the presentation of our new products. Thank you for your attention. See you again !

( www.lg.com )

Advertisement
( English for Business - Topic 9 )

Letter

( English for Business - Topic 8 )

1. Letter Of Order

PT. Indah Cemerlang

Jl. Margonda No. 51, Depok

Telp. 021-12334565, Email : indahcemerlang@gmail.com

Depok, December, 15 2019

Number : 123/IC/12/2019

Subject : Stationery Order

To :

Mr. Reino Chandra

PT. Jaya Abadi

Jl. Cilandak Timur No.15

South Jakarta

Dear Mr. Reino Chandra,

based on the information we get, your company PT. Jaya Abadi is a company engaged in the sale of office stationery items at low prices. Because our company is in need of a lot of office stationery, we would like to order this :

1. 15 Reams of HVS Paper

2. 10 Reams of A4 Paper

3. 15 Dozen Ballpoint

4. 15 Dozen Pencils

5. 10 Boxes Paper Clip

We would appreciate if the order is  delivered at the address latest by December 25,2019. Please use FedEx Express as your shipping method. Regarding the payment method, we will do it in cash in our office when we receive the item in good condition.

We convey this order letter, thank you for your attention and service.

Best Regards,

Purchase Manager

Michella Anastasia.

2. Letter of Order Acknowledgement

PT. Jaya Abadi

Jl. Cilandak Timur No.15, South Jakarta

Telp. 021-345652211, Email : jayaabadi@gmail.com

Jakarta, December 19, 2019

Number : 112/JA/12/2019

Subject : Order Acknowledgement

To :

Ms. Michella Anastasia.

PT. Indah Cemerlang

Jl. Margonda No. 51

Depok

Dear Ms. Michella Anastasia,

This is the acknowledgement  that we received your order dated 18 December 2019 as contained in the purchase order form.All item which you order is already available, we confirm receipt of your booking and wish to obey the conditions and requirements as specified by our company, such as the following.

1.   Down Payment made before the date of delivery order as much as 25% of the total price of the reservation goods.

2.   Due date payment of the reminder of the payment is made 7 days after the date of delivery of the goods carried.

3.   When there is a complaint over the received goods, carried out by mail the complaint addressed directly to us.

With all the conditions listed here, we will assume you agree if you did not demur orally or in writing within seven days from receipt of this notice.

We will immediately send your order. Please do not hesitate to contact us if you require further information.

We thank you for your order and we look forward to being of service to you in the future.

Yours faithfully,

Sales Manager

Reino Chandra

3. Letter Of dispatch

PT. Jaya Abadi

Jl. Cilandak Timur No.15, South Jakarta

Telp. 021-345652211, Email : jayaabadi@gmail.com

Jakarta, December 21, 2019

Number : 1113/JA/12/2019

Subject : Dispatch of order

To :

Ms. Michella Anastasia.

PT. Indah Cemerlang

Jl. Margonda No. 51

Depok

Dear Ms. Michella Anastasia,

ordered on 15th December had packed and ready for dispatch.

We hereby inform you that the ordered items have been sent with the FedEx express package. Ordered goods are packaged using special packaging and grass paper so that they are not damaged in the middle of the trip.

Your receipt number 0000113452. The goods will be shipped during 2 days. delivery will be made on 22 December, and will be up to you on 24 December. We will send the details of the order as well.

We thank you for this order and hope it will meet your satisfaction. We assure you of our best services and co-operation at all times.

Best Regards,

Shipping Manager

Brian Chandra

Socializing (Travel Agency)

( English for Business - Topic 7 )

A : Do you feel bored with your daily activities? Or have you ever had trouble in arranging vacation plans ? Papyrus Travel Agent is the right solution for your problem. We will help you realize your dream vacation by presenting a good quality travel agent at a friendly price. Papyrus Travel is a travel agent that focuses on Pahawang Island, Lampung. Pahawang Island is one of the favorite tourist attractions in Lampung. We would like to invite you to enjoy the beauty of the beach on Pahawang Island. In addition, with Papyrus Travel you can enjoy private beach and snorkeling adventures with the cute nemo fish. We provide two Pahawang Island tour packages at attractive prices, namely Open Trip packages and Private Trip packages.

Packages		Price	Information
Open Trip	One day	200/person	Start at Ketapang (Lampung)	-
	2D1N	400/person	Start at Ketapang (Lampung)	-
Private Trip	One day	400/person	Start at Ketapang (Lampung)	Minimum 6 (six) people
	2D1N	600/person	Start at Ketapang (Lampung)	Minimum 6 (six) people

The Details

Destination        : Pahawang Island

Dates                  : By request

Meeting Point    : Ketapang, Lampung

Duration             : One Day Trip, 2D1N

Include :

1. Transportation ship ( Private Boat )

2. Tickets to Pawahang Island

3. Jasa Rahaja insurance

4. Welcome drink

5. Tour guide

6. Beach view inn (2D1N)

7. Breakfast, Lunch and Dinner

8. Coffee break

9. Snorkeling and instructor of snorkeling

10. Beach bicycle

11. P3K

12. Documentation

13. Barbeque time (2D1N - by request)

Exclude :

1. Personal needs

2. Tour guide tips

B : What's the difference between Open Trip Packages and Private Trip Packages?

A : For Open Trip Packages, you will be joined by other participants, and you can also meet new friends. And for you who want quality time with family, friends or gathering events, this Private Trip Package is the best choice. You can spend your time with loved ones without being disturbed by others and you can also arrange your vacation according to your request, like a BBQ party or something else.

B :  What facilities does Papyrus Travel provide?

A : We provide private boat, beach bicylce for you who want to play while enjoying the sunset view. We also have accommodation with a view overlooking the ocean, with facilities like a five star hotel. We also work with professional photographers to document every moment of your vacation, including underwater photos and videos with drones. While enjoying the holidays, you can also add knowledge about Pahawang Island, because we have an experienced and friendly tour guide. Only at Papyrus Travel you can enjoy special food from Lampung as your lunch.

B :  How about the payment?

A : Don’t worry about the payment problem, the payment can be repaid twice. For the first payment you need to pay a Down Payment 60% of the total payment with a maximum repayment of the H-7 before departure and the second payment can be paid during the holidays. But if you pay in full without installments, you will get 10% discount.

A : After you make a full payment or have just paid for Down Payment, you can contact us and we will give you an E-ticket and the schedule of events, but the schedule can be change because of the weather. This E-ticket is expected to be brought in accordance with the specified vacation schedule.

A : As a Travel Agent, we also encourage participants to keep the environment clean during the holidays taking place on Pahawang Island. Let's together protect the Pahawang Island from damage.

A : Thank you for your attention. Let's make your vacation enjoyable with the Papyrus Travel Agent. With the Papyrus Travel you can enjoy the best facilities at an affordable price. We also prioritize personal safety and we have professional and experienced crews. We guarantee that you won’t be disappointed on our services if you trusted us to provide the services. So what are you waiting for ? Let’s contact us to realize your dream vacation. Book from now and you will get special cashback !

Asking for and Giving Opinion

( English for Business - Topic 6 )

Ms. Titi : Good afternoon. Welcome to Datuak Hotel, may I help you?

Ms. Vita : Good afternoon, is there any available room for today? I’m going to reserve one  rooms for 2 people.

Mrs. Titi : I will check it. Please wait.

After a while

Ms. Titi : Yes, there are five rooms that available. Would you like a room with king bed or twin beds?

Ms. Vita : King bed, please.

Ms. Titi : All right. Your room will be charged in Rp 1.200.000/night. May I see your ID card, please?

Ms. Vita : Off course. I want to pay with debit card too. Here are my cards.

Ms. Titi : All right. Thank you. Your room already serve in 132 on the third floor

Ms. Vita : Okay, Thank you.

Arrived at the room

Ms. Titi : Okay, Ms. Everything is complete. May I help you?

Ms. Vita : No, thanks.

19.00 p.m on telephone

Ms. Vita : Hello, I want to order, a plate of fried rice, a plate of french fries, a glass of  manggo juices, and Blackout Cake for dessert.

Ms. Titi : Okay, I will deliver about 45 minutes later.

45 minutes later

The Waiter : (*Press the bell*) Good Evening.

Ms. Vita : Yes?

The Waiter : I’m the waiter. Your foods has been delivered. Thanks for your order. Enjoy it!

Ms. Vita : Okay, thank you very much.

The Waiter : You’re welcome

08.00 a.m On the Telephone

Ms. Vita : Hello, Good Morning. I want to complain about the AC in my room. It doesn’t work well. My room in 132 room.

Ms. Titi : Okay Ms, Our service team will on the way to your room to check the trouble.

Ms. Vita : Okay, Thank you. I will wait.

A few hours later Ms. Vita decided to moving the other room

Ms. Vita : Good afternoon. I’m so sorry, I won’t to stay the night here because of something.

Ms. Titi : I’m so sorry, what is the reason? If you don’t mind.

Ms. Vita : For the first, the waiter who deliver food was impolite, the second one the AC doesn’t work well. It doesn’t seem like according to the price for that room.

Ms. Titi : I represent from Datuak Hotel, I’m so sorry for the mistakes that we have made. For the next day, we promise to improve our services and facilities in Datuak Hotel.

Ms. Vita : I hope, the incident will not happen again.

Ms. Titi : Okay, Ms. Thank you and truly deeply sorry for you.